Musmat.com
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Your Guide to Using Musmat.com

Registration/Logging In and Out

  1. How do I register with Musmat?
  2. What are the types of Memberships available?
  3. How do I login once I have become a Member of Musmat?
  4. I have registered with Musmat but I can't seem to login. What do you suggest?
  5. Why do I have to logout when leaving the Musmat website and how do I do this?
  6. As a free Member what facilities do I get and who can become a free member?

Passwords

  1. I have forgotten my username/password, what should I do?
  2. Is it possible for me to change my username/password?
  3. How do I choose my username/password?

Expressing Interest to Other Members

  1. What is 'Expressing Interest' ?
  2. Do I have to be a member to Express Interest in other members?
  3. How do I respond to an 'Expression of Interest'?
  4. If I am not interested, why should I bother to reply to an Interest ?

Contacting Other Members

  1. Do I have to be a member to contact other members?
  2. How do I get the contact details of other members?
  3. How do I search for members according to my criteria?

Photos

  1. Why should I add my photograph to my profile? What are the benefits in doing so?
  2. What do I need in order to add my photgraph to your website?
  3. How do Ii upload my photograph to your website?
  4. When Ii try to upload my photograph it keeps saying 'jpg' only. What does this mean?
  5. I have uploaded my photograph as instructed, but I dont see my photograph online. Why?
  6. How do I change/delete my photograph in my profile?
  7. When I try to upload my photograph - it says the image is too big. What should I do now?
  8. I've tried everything and I still don't see my photograph online?

Managing your profile

  1. How do I create my profile on Musmat?
  2. Do I have to fill in every field in the form?
  3. I have paid, but Ii dont see my profile online? Why?
  4. How do I edit my profile?
  5. Do I have to make my phone number available to members who request it?
  6. How can I maximise the repsonse Ii receive to my profile?
  7. How can I get my photo to be shown on the home page of Musmat?
  8. How can I add a photograph on my profile?
  9. How can I change/delete my photograph from the website?
  10. I cant see my profile on the Musmat website anymore.. why?
  11. Thanks to Musmat I am now happily married. How do i share this news with others? And how do i cancel my membership?

Contact credits
  1. What are contact credits and what are they used for?
  2. How do I buy more contact credits?
  3. What if I request the same members contact more than once? Will I be charged again?

Payment Options
  1. What are the different types payment options accepted my Musmat?
  2. Is online Credit Card payment on Musmat secure?
  3. What type of cards do you accept?
  4. I have paid, but I dont see my profile online? Why?

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Answers

Registration & Logging In

  1. Registering with Musmat is simple. Simply fill out all the required information in our registration form.

  2. There are two types of membership : Standard and Premium Membership.

    Standard Membership.

    3. Standard membership at Musmat is free. Standard membership provides the following benefits :

    1. Place an advert and add a photo in Musmat.com for other members to see and contact you.

    2. Search for Other Members and view an unlimited number of profiles.

    3. Express Interest in other members that you are interested in.

    Premium Membership.

    Premium Membership at Musmat.com allows you to obtain other member contact information and initiate direct contact either via email or phone. There are three types of Premium Membership :

    1. Silver Membership. 1 or 3 Months Membership period, allowing upto 10 contacts per month.

    2. Gold Membership. 6 Months Membership period, allowing upto 15 contacts per month.

    3. Platinum Membership. 9 Months Membership period, allowing upto 15 contacts per month.

  3. Once you have registered with Musmat and made your payment your membership will normally be made live within 48 hours. To Login simply type the username & password (that you chose when you registered) into the Login box on our home page. Alternatively please click here to login.

  4. If you are having problems logging in please check that you are doing the following :
    1. Entering the username and password you chose when you initially registered.
    2. Make sure you are entering your username and password in exactly the same case that you registered with. i.e if you entered your username/password in CAPITALS then you must enter them in CAPITALS as well. The same goes for lowercase letters.

    Please also note: if you have just registered with us, some functionality (including contacting other members) will be enabled only after your account is screened successfully. Also your details will only appear in Musmat.com search after successful screening. This is to ensure the quality of the service provided to our members.

  5. We ask you to logout off our site once you have finished using it, for your own security reasons. Logging out keeps your account and details secure from access by unauthorised people. To logout simply click the Log Out button at the top left hand of corner of your 'Member Area' page/s.

Passwords

  1. If you have forgotten your password we will email it to you at the email address you registered with. To retrieve your password simply click here

  2. Yes it is possible to change your username and password. To Change your username and password, please Login and then click on the 'Change Login details' link on the left hand side of the screen.

  3. Choose a username/password which you believe will be hard for others to guess. We recommend that your username and password should not be the same and should consist of a combination of both letters and numbers. Never disclose your username/password to anyone who you do not wish to access your Musmat account.
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Expressing Interest

  1. Standard and Premium Members can show that they are interested in one anotherby sending expressions of interest. Premium members can then initiate and respond to an interest by contacting the concerned member.
  2. To initiate an expression of interest one must be either a Standard Member or a Premium Member. This is to ensure our website caters to only to those who are serious about getting married!
  3. How do I Respond to an 'Expression of Interest ? Once you have logged in, you can accept or reject Expressions of Interest by going to the Communication Tab in your member area. A message will be sent to the user once this is done
  4. If I am not interested, why should I bother to reply to an Interest ? Responding to an interest is very important, even if it is to politely decline, most people would rather receive an answer, even if it is negative. Also, it ensures that your Musmat search rankings remain high and that you receive more expressions of interest.

    5. Contacting Other Members

    1. To contact other members you must be a Premium Member. Becoming a Premium member is very easy, and also very econmical. It enables you to contact people around the world, and can rapidly speed up your marriage search. You can become a Premium member for as short as one month.


    2. There are two ways in which you can get contact details of other members:

      First Method:

      1. Login to your member area
      2. Search for members that meet your requirments.
      3. Click on Get Contact Details or view profile and Get Contact Details.
        The contact details of the members will then be displayed onscreen.

        The contact details of the members will then be displayed onscreen.


    3. To search for members using age, location and gender criteria. Simply goto home page and click the Search table.

     

    Photographs

    1. Our Statistics have shown that members who add a photograph receive upto 7 times more reponses than members with no photograph. Adding a photograph also means members who contact you already know how you look and this means there is a greater chance of the both of you 'clicking'
    2. To add your photo to the Musmat site you need to have a digital image of yourself. You can acquire a digital image of yourself either by using a digital camera and transferring the photo to your computer or by taking a normal photograph of yourself and then scanning it into your computer using a scanner.
    3. To upload your photograph please login. After logging in simply click the "Add Photo" picture on your main musmat page, or click on the 'Add YourPhoto' Link in the Profile Completion section.
    4. Any images uploaded to our site must be in JPG format (i.e the photograph must have an extension of .jpg). This is to ensure the highest quality of photographs on our site. If your photograph is in any other format (for e.g GIF,BMP etc) you can easliy convert it into JPEG form using any graphical application such as Adobe Photoshop, Microsoft PhotoEditor and many others.
    5. Once your photograph has been uploaded to Musmat, it will take upto 24-48 hours before it appears online.
    6. The size of the photograph you upload must not exceed 75Kb. We have this limit in order to ensure a quick download time and so that people are not kept waiting too long when wanting to view your photograph. If you find the size of your photograph is greater than 75Kb, it can be reduced (optimized) by most graphical applications such as Adobe Photoshop etc
    7. We'd be more than happy to assist you in getting your photograph online. Simply email us your photograph stating your ID Number. Please make sure you email us from the email address you registered with Musmat (for verification purposes).

    Creating Your Profile

    1. Creating your Musmat profile is a breeze!! Just simply fill in our online registration form.

    2. Most fields in the registration page need to be filled in. However rest assured we have made our registration form as simple and short as possible. The whole process should take no longer than 5-10 minutes. A small investment of your time to find a life partner for the rest of your life !

    3. Please note that after registering with us, your profile will be online and available for other Musmat users to see within 48 hours. This is to allow for screening of profiles to ensure they are of the highest quality and from people who are genuinely looking for a marriage partner.

    4. To edit your profile simply log on to your Musmat account using your username and password. Once your are in the Members Area you will see an 'UPDATE DETAILS' link on the left hand side of the page. Simply click on this and follow the instructions.

    5. It is not neccessary to provide permission for your telephone number to be given out to other members. If you prefer you can make only your email address available to other members who request it. However we recommend that you make your phone number available to ensure maximum response to your profile.

    6. For maximum response to your profile, please read 5 tips to increase your response.

    7. The photographs of members shown on our home page are shown randomly. Provided you have uploaded your photograph to Musmat, no doubt you will see you photograph appearing on our front page from time to time.

    8. Please see our Photo questions and answers section.

    9. Please see our Photo questions and answers section.

    10. If you cannot see your profile on our website anymore, the most likely reason for this is that your Musmat membership has expired. To renew your membership simply login to your Musmat account, and click the renewal link on the left hand side of the page and follow the instructions.

    11. Congratulations!! We wish you all the best in your married life. We would love to hear your success story. Simply email us with your membership number and let us know.

     

    Contact Credits

    1. Contact Credits are needed to get contact details (email/telephone) of our other Musmat members. It takes one contact credit from your account for you to contact another member. It does NOT delete any contact credits from your account when another member contacts you. The minimum contact credits you can order is 5 - and you do not need to use them all at once - you can use the remaining ones at any time during your membership.

    2. To buy more credits, simply login to your Musmat account and click on the 'Buy More Credits' Link on the left hand side of the page. Then follow the instructions.

    3. No. If you have requested a Musmat member's contact previously, you will NOT be charged if you request it again.

     

    Payment Options

    1. Musmat accepts payment in the following ways:
       


      1. Online line payment - Visa, Visa Delta, Visa Electron, Visa Purchasing, Mastercard, JCB, Switch, Solo
      2. By Post - We accept cheques and postal orders.


    2. Yes, 100% Secure! Your credit card information is entered on a Secure Server using SSL Technology and 128 Bit Encryption which is one of the highest level of security provided by websites. The information is transmitted in an encrypted fashion to our payment gateway and your card is charged online. Finally, to provide the highest level of security, we do not store your credit card information on our online server at any time.
    3. We accept Visa, Mastercard and American Express
    4. After registering with Musmat please allow upto 48 hours for your profile to appear online if you have paid by credit card, or approximately one week if you have posted a cheque/postal order. This is to allow for the screening of profiles and membership details to ensure the service continues to operate at the highest quality and continues to attract people who are genuinely looking for a marriage partner.
 
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